PUBG Mobile Customer Service: Know How to Contact Support

Whether you are facing any in-game glitches or having trouble logging into your account, the PUBG Mobile Customer Service team will help you out to fix your problems. While there are multiple ways to reach out to the PUBG Mobile Customer Support team, it's better to know which is the best avenue for a specific problem.

How to contact PUBG Mobile Customer Service

There are three official ways to contact PUBG Mobile Customer Service. You can use one of these methods if you are facing troubles such as glitches, login errors or more. We have covered the steps in detail for each of the methods:

In-game option

This is the easiest and most convenient way to reach out to the PUBG Mobile officials. This method shares the details of your account and the specifications of your device directly with the development team, so it becomes easier to solve the problems you are facing. Use this for reporting in-game glitches. The steps to contact PUBG Mobile Customer Service from the game are as follows:

Step 1: Click on the arrow icon located at the bottom right corner of the lobby.

Step 2: You need to select the 'Settings' option from the pop-up menu.

Step 3: You need to select the 'Customer Service' option from here.

Step 4: Find the 'Help' button in the top corner and click on it.

Step 5: Click on 'Contact Us' to engage with the support bot on chat. There are some FAQs to answer the general queries.

Official Support Mail

You can use this method in case of some serious problems, such as failed logins, deleted or banned accounts or transaction errors. A pro tip, if you are using this, is to always include your in-game character ID while describing your problems. If you have encountered a transaction error, attach the digital receipt of the payment. The official email address to use for any problem is: [email protected].

The steps for the same are as follows:

Step 1: Open your Gmail app on your device.

Step 2: Copy and paste the official PUBG Mobile Customer Service email from here and paste it in the recipient box.

Step 3: Give the details of the problems you are facing.

Step 4: Send it and wait for the revert.

Official Website

The official PUBG Mobile support website is also one of the ways. This method is convenient when you want to know about the answers to your questions in FAQ form. It doesn't connect you with a bot or agent to actually help you live.

Step 1: Search for the PUBG Mobile official Website on your browser.

Step 2: Click on the type of error you are facing among the given options.

Step 3: You will get to know the details in QnA form.

Social Media Channels

Social media may not be the official way to report a problem, but sometimes it can help you out if it is spotted. The two official channels to connect with the moderators of the game are PUBG Mobile Discord or X.