Can You Recover a Banned Clash of Clans Account in 2026

Supercell's aim with Clash of Clans is to provide an unmatched gaming experience to gamers around the world. To ensure a better experience for everyone, developers sometimes have to take harsh steps in response to a player's actions.

Temporary suspensions to permanent bans, punishments are served based on the severity of the actions. That said, there are times when a player must contact customer support to recover their lost account. Now the question is how to recover Clash of Clans account?

How to Contact Supercell Support for Recovering a Lost Account?

Whether you are looking for answers on how to get back banned account in CoC or wish to recover a lost account, reach out to the customer support. Here are the steps on how to recover Clash of Clans account:

Create a new Account

• Create a new account in Clash of Clans and finish the beginning tutorial.
• Once done, look at the bottom right to find the ‘Settings’ tab, and click it.
• In the pop-up window, look for ‘Help and Support’ and click on it.
• You will now be redirected to the ‘Clash of Clans Support’ page. Find the ‘Account’ tab and click on it.

Recover Account

• Among the options, pick ‘recover your account’ and click on it. You will see multiple new tabs open up. Click on the ‘I’ve lost access to my account.'
• A mini-blog appearing right after. Scroll down to see all the details you need to provide the agent to recover your account.
• After that, look at the top-right to see the message option and click it. Under the ‘Contact Us’ tab, you will see ‘Leave a Message.’ Click on it.

Also, check out the Clash of Clans February Update 2026.

Access Supercell ID

• The chat will open up. After saying hello to the bot, you will see multiple options for why you are contacting. Choose the ‘Account access and Supercell ID’ option.
• Since you are trying to recover a different account, click on ‘a different game account.’
• Provide the player tag for the account you are trying to recover after continuing.
• You will also need to put other details such as the name of the village, the level of the town hall, and the name of the clan you were in.
• Make sure you provide all the details correctly, and help the bot find the account.
• Once your account is discovered, an agent will assist you in recovering your profile.

These are the crucial steps how to recover Clash of Clans account. After verification is done on both sides, a new email or Supercell login ID will be required for them to transfer the account to you. Therefore, ensure to keep it handy.

Common Reasons for Clash of Clans Account Suspensions

While Supercell Support proactively helps players recover their lost accounts, if you are banned from the game after a series of inappropriate behavior, the chances of getting your account back are close to zero. Here are some common reasons why your account might receive a ban:

• Your account showcases offensive and inappropriate content through the base designs or other features.
• Inappropriate or offensive chat messages. While these are generally addressed to temporary account suspensions, if you continue such behavior, you will be permanently banned.
• Third-party app use can also lead to suspension and possible ban.

This was our complete coverage of how to recover Clash of Clans account. Did you know that nowadays you can play the game on a big screen like you have always wanted? Check out how to play Clash of Clans on PC.